27,000 people called Russia’s children’s helpline last year
27,000 people called children’s helpline last year
Every year on 17 May, International Child Helpline Day highlights the importance of protecting children in difficult situations.
Since 2008 the Moscow National University for Professional Development in Psychology has operated a round-the-clock multichannel telephone helpline for children — 8 (495) 624-60-01.
The helpline is designed to prevent family breakdown, stressful situations and suicidal thoughts in children and young adults, as well as to uphold children’s rights and strengthen the family. Children, young adults, parents and teachers call the line with their questions, including about development, education and upbringing.
The most frequently occurring issues of concern are:
- Family problems
- Peer-to-peer relations
- Health concerns
- Challenges in education
Last year, psychologists took more than 27,000 calls: almost 38% were from children and young adults, 27% were from parents and close relatives of children and adolescents, and 35% were from other adults.
Since 24 February 2022, the helpline has been taking calls from people in difficult situations due to events in Ukraine. They are calling about problems with social dislocation and anxiety due to national and territorial conflicts.